Unrivalled Support – the Scandinavian Way
In the hospitality industry, service is everything. It’s how you build your reputation and create unforgettable guest experiences. At Krogab, we live by the same principle – providing exceptional support to help you serve with confidence, every single day.
When you choose Krogab, you’re not just choosing premium coffee machines, juice machines, or waffle solutions – you’re choosing a service promise designed to keep your business running without interruption.
Our Service Promise
We’re committed to giving you total peace of mind. That means ensuring your equipment performs at its best – always. Our nationwide support programme is designed around you, with fast response times, friendly expert guidance, and consistent reliability.
Your guests deserve the best – and so do you.
✔ 24/7 operational peace of mind
✔ UK-wide support coverage
✔ Machines free on loan with full support
✔ Fast resolution of technical issues
✔ Loan machines available in rare cases of extended downtime
In-House Engineering Team
We don’t outsource our support. Our in-house engineering team is trained to respond quickly and fix most issues on the first visit – 96% of the time, to be exact. Each engineer is equipped with a full set of spare parts, meaning most repairs are completed on-site and without delay.
We aim to begin troubleshooting within hours of your call. If needed, we’ll schedule an engineer visit within 48 hours to keep downtime to an absolute minimum.
Installation, Training & Preventive Maintenance
From day one, we set you up for success.
When your machine is delivered, we don’t just install it – we train your staff to use it properly, clean it correctly, and follow a preventative maintenance routine. This helps you:
✔ Avoid common breakdowns
✔ Extend the life of your equipment
✔ Serve consistently great drinks every time
Whether it's coffee, juice, or waffles, our team is there to guide you on best practices, safe use, and product optimisation.
Specialist Training with Caffè Mauro
If you're using our premium Italian brand, Caffè Mauro, you can access even more support through the brand’s SCA-registered Coffee Academy. It’s an exclusive programme offering in-depth training, barista skills, and expert insights to help you deliver coffee excellence with confidence.
Let Us Handle the Hard Part
You focus on your guests – we’ll take care of the rest.
From fast repairs and expert support to full training and reliable maintenance, Krogab’s service is built to help your business thrive – smoothly, sustainably, and stress-free.
That’s the Scandinavian way to serve.